Key Account Manager

🕒 June 23

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Piano

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

📱 Media

B2B • eCommerce • Media

Piano is an integrated platform designed for digital revenue optimization, enabling businesses to understand and influence customer behavior through personalized experiences and analytics. It provides tools for audience segmentation, engagement, and conversion, catering primarily to businesses that operate online. Piano's expertise serves various digital-first industries, including media, transportation, and financial services.

📋 Description

• Own and manage a portfolio of enterprise accounts, building trusted, long-term customer relationships. • Drive revenue growth through renewals, upsell, and cross-sell opportunities. • Develop and execute strategic account plans aligned with customer objectives and business outcomes. • Conduct regular business reviews to demonstrate value, ROI, and new growth opportunities. • Monitor customer health metrics, performance, and engagement to identify risks and expansion potential. • Serve as the primary customer advocate, ensuring client needs are understood and addressed internally. • Lead commercial negotiations and renewal discussions to maximize customer lifetime value. • Manage escalations and coordinate cross-functional teams to deliver exceptional customer experiences. • Maintain accurate account plans, forecasts, and customer activity within the CRM.

🎯 Requirements

• 4+ years of experience in Key Account Management, Account Management, or Account Executive roles, ideally within B2B SaaS. • Proven track record of managing enterprise customers and delivering revenue growth through renewals and expansion. • Strong commercial mindset with experience negotiating and closing business opportunities. • Excellent relationship-building, stakeholder management, and consultative selling skills. • Ability to understand customer business challenges and translate them into strategic solutions. • Strong analytical and problem-solving capabilities with a data-driven approach. • Highly organized, proactive, and able to manage multiple priorities effectively. • Experience in Analytics, Subscription & Billing, AdTech, Digital publishing or media monetization is a plus. • Fluent in German and English; additional languages are a plus. • Based in Berlin or willing to travel to the Berlin office twice per week.

🏖️ Benefits

• Exciting tasks and space for your ideas • Collaborative and agile working culture with direct communication • Vibrant team culture locally and globally • Additional benefits like stock options and job ticket sponsoring.