Customer Success Lead - North America
October 19, 2023
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Description
• Lead and mentor a team of Customer Success Managers to ensure effective customer relationship management and account growth. • Provide guidance, coaching, and performance feedback to team members to help them achieve their goals. • Mentor team members to manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption • Work alongside your team to develop trusted advisor relationships with customer executive sponsors to create passion and satisfaction for Pigment • Establish measurable goals and KPIs for your team’s customer accounts to drive a plan to completion • Serve as a player/coach to navigate through multiple departments within an organisation to expand use cases and business value of Pigment • Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution • Lead the development of the Pigment community though thought leadership, events, and developing practices • Develop deep product expertise and creatively work closely with our product team on the product vision and roadmap
Requirements
• Empathetic and driven Leader who empowers team and lives out Pigment’s values of Thrive Together, Never Settle, Go for it, and Be real, be humble • Significant experience in account management, sales or professional services at a software/SaaS company • Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication • Experience in preparing and delivering presentations targeted to a senior audience • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment • Ability to adapt to a rapidly changing product and respond strategically to customer needs • Experience meeting multiple objectives in an entrepreneurial environment with little supervision • You speak English fluently • BA/BS degree required, MBA or other relevant advanced degree preferred
Benefits
• Competitive package • Equity • Brand new offices in the heart of Paris, London and New York • Remote-friendly policy • Annual offsite
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