Strategic Account Manager

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Logo of Pitney Bowes

Pitney Bowes

10,000+ employees

Founded 1920

☁️ SaaS

🏢 Enterprise

🚗 Transport

SaaS • Enterprise • Transport

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• Achieve and exceed sales targets, pipeline goals and revenue forecasts • Lead complex, multi-stakeholder sales cycles from opportunity identification through to contract management of large project rollouts • Develop compelling value propositions aligned to government priorities such as digital transformation, cost control and citizen service improvement • Own and develop strategic relationships with key Federal Government agencies and departments • Create and execute account plans to drive revenue growth, retention and customer satisfaction • Actively manage the development of key reports and lead regular customer account reviews with major contract customers • Identify, qualify, and pursue new business opportunities within assigned accounts and across the broader Federal Government landscape • Position mailing, logistics, document management and tracking solutions as critical enablers of service delivery, compliance, and efficiency • Navigate Commonwealth procurement frameworks (e.g., AusTender, panels, standing offers) • Build relationships with procurement teams, policy leads, and senior decision-makers • Ensure compliance with government policies, legal requirements, and contractual obligations • Manage tender responses, RFPs and RFQs • Engage and influence senior stakeholders (SES, Directors, program leads) • Act as the trusted advisor to clients, understanding their operational and strategic objectives • Coordinate cross-functional internal teams (sales, product, operations, service delivery) to deliver seamless customer outcomes • Maintain strong awareness of Federal Government priorities, policy changes, and budget cycles • Monitor competitor activity and industry trends in mailing, logistics, document management and tracking technologies • Provide insights to inform product development, go-to-market strategies, and sales planning

🎯 Requirements

• Proven experience in enterprise or government sales (ideally within Federal Government) • Strong understanding of Australian Government procurement processes and frameworks • Track record of managing large, complex accounts and closing high-value deals • Excellent stakeholder engagement and negotiation skills • Ability to operate in a highly structured, compliance-driven environment • Proven ability to aggregate and interpret data sets to align with customer KPI requirements • Experience selling mailing, logistics, tracking, SaaS, or related technology solutions (desirable) • Existing network within Federal Government agencies in Canberra (desirable) • Familiarity with digital transformation initiatives within government (desirable) • Experience in responding to formal tenders and panel engagements (desirable)

🏖️ Benefits

• Provide the will: opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally ( PB Benefits and Wellbeing Programs )

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