Account Management – all genders

🔥 12 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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pixx.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Seed Round on 2015-09

Consulting • Marketing • SaaS

pixx. io is a company that provides a Digital Asset Management (DAM) system designed to optimize media organization and workflows for enterprises and marketing agencies. With a focus on efficient digital content management, pixx. io offers features such as metadata management, workflow optimization, and integration with popular software tools like Adobe. The platform provides tools to manage and share various media types including videos and images while ensuring high security standards and compliance with regulations. Pixx. io aims to enhance productivity by simplifying media management processes, reducing chaos, and enabling seamless sharing and collaboration.

📋 Description

• Provide ongoing support to customers on contract, billing, and licensing matters • Identify potential risks proactively and manage escalations • Identify expansion and upgrade opportunities • Lead negotiations, prepare tailored proposals, and close deals • Manage customer onboarding touchpoints, including kickoffs, training, and technical setup • Ensure a smooth project launch, including timeline tracking and control • Develop and implement individual success plans for Tier 1 customers • Continuously monitor usage KPIs and derive actionable recommendations • Conduct business reviews • Design and implement retention measures to prevent churn • Systematically collect and prioritize customer feedback • Work closely with various teams to further develop and optimize the solution

🎯 Requirements

• At least 3 years of professional experience in Account Management, Customer Success, or a similar customer-focused B2B role • Experience in a SaaS environment, tech startup, or fast-growing company is preferred • Technical understanding and enthusiasm for products • Ability to understand complex relationships and communicate them clearly to customers • Confident using a modern CRM tool, such as HubSpot • Strong analytical skills and the ability to provide targeted customer guidance • Excellent communication skills • German at C2 level • English at least at B2 level • Willingness to take responsibility, show initiative, and work in a structured and results-oriented manner • Team-oriented with a willingness to share knowledge

🏖️ Benefits

• Modern, sustainable offices in Mühldorf and Munich; choose freely between remote work within Germany, office-based work, or a hybrid arrangement • A genuinely established hybrid culture: 2 on-site events per year at headquarters for workshops and team building • Permanent, full-time employment (40 hours per week) • 30 days of annual leave, plus an additional day off on December 24 and December 31 • Competitive market-rate salary plus bonus • Efficient onboarding on-site or remotely • Open culture of learning from mistakes and giving and receiving feedback • Training and professional development opportunities • State-of-the-art equipment • Ergonomic workstations in the office • Employee referral program • Team events and company celebrations • Fair policies for workations within the EU • Discounted Wellpass membership • Corporate benefits