Account Management, m/f/d

🕒 August 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

pixx.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Seed Round on 2015-09

Consulting • Marketing • SaaS

pixx. io is a company that provides a Digital Asset Management (DAM) system designed to optimize media organization and workflows for enterprises and marketing agencies. With a focus on efficient digital content management, pixx. io offers features such as metadata management, workflow optimization, and integration with popular software tools like Adobe. The platform provides tools to manage and share various media types including videos and images while ensuring high security standards and compliance with regulations. Pixx. io aims to enhance productivity by simplifying media management processes, reducing chaos, and enabling seamless sharing and collaboration.

📋 Description

• Manage customers on an ongoing basis regarding contractual, billing, and licensing matters • Proactively identify risks and carry out escalation management • Identify expansion and upgrade opportunities and take responsibility for upselling and cross-selling processes • Lead negotiations, prepare tailored proposals, and successfully close deals • Coordinate all customer onboarding touchpoints, including kickoffs, training, and technical setup • Ensure a smooth project launch and monitor timelines • Develop and implement individual success plans for Tier 1 and Tier 2 customers • Monitor relevant usage KPIs and derive concrete recommendations for action • Conduct regular business reviews • Design and implement retention measures to prevent churn • Systematically collect and prioritize customer feedback • Work closely with various teams to further develop and optimize the SaaS digital asset management (DAM) solution

🎯 Requirements

• At least 3 years of professional experience in account management, customer success, or a similar customer-focused B2B role • Ideally, experience in a SaaS environment, tech startup, or fast-growing company • Technical aptitude and enthusiasm for products • Confident use of a modern CRM tool, such as HubSpot • Strong analytical skills and a talent for providing targeted customer advice • Passion for sales, with experience in upselling and cross-selling • Team-oriented, responsible, proactive, structured, and results-driven approach to work • Excellent communication skills • German at C2 level • English at least at B2 level

🏖️ Benefits

• Permanent, full-time employment (40 hours per week) • 30 days of vacation, plus an additional day off on December 24 and December 31 • Competitive salary plus bonus • Remote work within Germany or work from our locations in Mühldorf and Munich, with hybrid work also welcome • Two on-site events per year at our headquarters for workshops and team building • Efficient onboarding, either on-site or remotely • Open culture of learning from mistakes and giving feedback • Opportunities for training and professional development • State-of-the-art equipment • Ergonomic workstations in the office • Employee referral program • Team events and company celebrations • Fair policies for workations within the EU • Discounted Wellpass membership • Corporate benefits