Customer Service Representative – Utility Services

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $800 / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Platinum Realty Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Platinum Realty Group is a Boston-based company specializing in property management, real estate brokerage, and investment services. With over 40 years of combined experience, they manage various property types including single-family homes, condos, and rental buildings in the Greater Boston area and South Shore. The company also offers community and project management, assisting condo and HOA boards with financial and maintenance needs, and facilitating property improvements. Their team helps clients buy and sell homes and coordinates with developers to enhance project livability and success. Committed to excellent customer service, Platinum Realty Group ensures quick responses and effective management of clients' investments.

📋 Description

• Assist renter customers with placing utility orders and explaining utility options • Ensure renter utility orders are completed and verified • Communicate with renters by phone, text, and email • Make outgoing calls to follow up with renters and sometimes utility providers • Provide additional support for clients and the growing team as time allows • Proactively update team members on work progress

🎯 Requirements

• Available to work full-time hours with some weekend availability • Fluent in English • Excellent verbal and written communication skills • Strong listening and attention-to-detail skills • Persistence with order completion and follow-up • Comfortable contacting renters and utility companies by phone, text, and email • Ability to maintain confidentiality and securely handle sensitive information • Willingness to undergo a standard background check • Comfortable using and learning new technology • Ability to work with multiple applications and windows simultaneously • Highly organized and able to track multiple tasks in a high-volume environment • Able to multitask • Friendly, outgoing, and empathetic • Able to adapt quickly to process and utility-option changes • Goal-oriented and competitive • Desktop or laptop computer with reliable internet connection • Experience with customers in sales and/or customer service

🏖️ Benefits

• Innovative company environment • Training and support from an experienced team • Modern proprietary software and CRM systems • Growth opportunities and internal hiring • Inclusion and diversity commitment