(Canada) Customer Operations Launch Manager - 1 Year Contract

April 27

PointClickCare

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Transforming Care Through Technology

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03

Description

• Responsible for planning, organizing, and executing on multiple solution or services introductions in partnership with the cross-functional team\n• Lead the customer operations team in identifying outcomes and operational performance metrics, defining operations launch goals, and monitoring and measuring launch results against goals\n• Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance, and adjust the plan accordingly\n• Prioritize projects, resources, and budget, balance business needs with technical constraints, and drive successful organizational readiness based on importance and urgency in support of the new solution or service offering\n• Lead continuous and measurable improvement in launch processes to accelerate customer time-to-value and business time-to-revenue\n• Systematically convey pros and cons of alternative solutions to complex issues and achieve consensus on launch approach

Requirements

• Bachelor’s degree• 5+ years equivalent experience in project management or EHR systems\n• Experience working closely with Professional Services or Customer Support\n• Exceptional presentation, oral and written communication skills\n• Strong critical thinking, problem solving, organizational, and decision-making skills\n• Ability to manage conflict and drive decisions\n• Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines

Benefits

• 11 paid holidays\n• Generous Accrued Time Off increasing with years of service\n• Generous paid sick time\n• Annual day of service