IT Support Lead

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹1.1M - ₹1.5M / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Lead Porch Moving Group IT Helpdesk and Sysadmin teams with day-to-day activities. • Improve, maintain, and monitor IT support operations, including operating systems, security tools, applications, servers, email systems, laptops, software, and hardware. • Lead critical IT tasks, projects, and escalations. • Ensure IT support and sysadmin staff are trained and equipped with appropriate IT tools and services. • Improve, manage, and report KPIs and metrics across IT functions, systems, and processes. • Set up hardware and software equipment for employee use. • Re-image laptops and desktops for redeployments. • Ensure installation of PMG IT standards, including operating systems and standard software. • Resolve escalated computer software and hardware inquiries. • Document and maintain an IT knowledge base and asset inventory. • Supervise and monitor work orders and troubleshooting tickets for status and compliance with established timeframes. • Provide remote support via email, chat, or telephone. • Maintain security standards and patch management across supported endpoints and servers. • Collaborate with others to resolve information technology issues. • Perform other IT-related duties or projects as assigned.

🎯 Requirements

• Minimum of 5 years' experience supporting IT. • 1+ year of experience leading or supervising a technical support team. • Experience working across a broad portfolio of network, application, telecommunications, data integration, and web platform technologies. • Experience managing enterprise-level software, equipment/hardware, networks, enterprise backup and recovery procedures, and system performance monitoring. • SOX and ITGC compliance experience and knowledge in maintaining compliance systems. • Demonstrated knowledge of emerging technologies. • Strong analytical and problem-solving skills, with the ability to use data and metrics to drive action. • Ability to inspire staff and be a role model in the technical customer service space. • Excellent verbal and written communication skills. • Customer service mindset regarding support of Porch Moving Group staff and partners with technical tools and platforms. • Experience in IT for a United States-based publicly owned company preferred. • Excellent written and communication skills in the English language. • Proven experience working with US-based business teams. • Ability to work within core US business hours/time zone expectations, with Eastern Standard Time overlap. • A quiet, dedicated workspace and reliable internet connection with a minimum speed of 50 Mbps.

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events