IT Technician

🔥 14 minutes ago

🇮🇳 India – Remote

💵 ₹2.4M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TurnPoint

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TurnPoint is a technology consulting firm specializing in providing consulting, support, and cloud solutions for businesses. They focus on understanding business problems to offer optimal tech solutions, either by augmenting an in-house IT team or serving as the IT team. TurnPoint offers proactive support to manage and monitor tech infrastructures, ensuring issues are resolved before becoming significant problems. They provide comprehensive cloud services, including private, hybrid, and public cloud solutions, IaaS, and SaaS. Their projects include consolidating servers with Microsoft technologies and deploying Sophos security solutions for healthcare organizations, helping clients like SightLife achieve cost-effective enterprise-grade IT infrastructure.

📋 Description

• Serve as the face of TurnPoint’s Technology Helpdesk team • Field calls and tickets, assign tickets, work on tickets, and escalate technical issues to managers • Monitor personal workflow and project tasks through successful resolution and closure • Triage customer issues, perform technical work, and maintain thorough internal documentation • Escalate key executive and technical issues appropriately • Triage customer requests over email and phone • Dispatch tasks to colleagues and schedule work with customers • Consult with customers to determine issue severity and impact • Create procurement requests according to TurnPoint procedures • Act as liaison between clients and technical staff • Provide support Monday–Friday, 8 AM–5 PM Pacific Time, plus periodic after-hours work as required • Perform self-assigned and manager-assigned technical tasks • Diagnose, troubleshoot, prioritize, and resolve client issues • Explain problem-solving processes to clients in plain language • Create, review, and maintain client-project support tasks • Track assigned work and tickets through successful closure • Contribute tasks to client onsite visits and related meetings • Record, document, and close client inquiries using online tools • Monitor and update assigned tickets daily • Perform client work remotely and onsite at client locations when necessary • Document technical processes for the TurnPoint Tech Manual • Champion superior client communication, quality, continuous improvement, and high performance • Track, route, and redirect issues to appropriate internal resources • Balance support ticket threads, task execution, and project work • Escalate unresolved client queries in a timely manner • Follow workflow best practices emphasizing detail, thoroughness, and follow-through • Train and mentor the tech team • Obtain and maintain technical certifications as required • Perform other duties as assigned

🎯 Requirements

• Mid-level IT technician qualification • Work-from-home setup at the employee’s expense • Fixed home internet with upload speed of at least 20 Mbps • iPhone capable of running the latest iOS, or Android device running the current or previous Android version • Mobile data plan with voice, text, data, and hotspot functionality • Ability to provide support Monday–Friday, 8 AM–5 PM Pacific Time, with periodic after-hours work as required • Ability to perform technical troubleshooting, triage, diagnosis, and resolution • Ability to use Zendesk, Asana, Airtable, OneNote, and other online tools • Experience with Windows 11+, Apple operating systems, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Azure, Windows Server, Asana, or Airtable is a bonus • Ability to obtain and maintain technical certifications as required • Willingness to complete a one-way video interview within 5 calendar days if invited

🏖️ Benefits

• Tech training necessary to succeed at TurnPoint • Continuous learning and professional development • Collaboration, innovation, and diverse perspectives • Work-from-home arrangement • Flexible one-way video interview completed at the candidate’s convenience • SMS/text updates regarding the job application