Panel Helpdesk Associate

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

📣 Marketing

🏥 Healthcare

Marketing • Healthcare • Market Research

Sago is a long-standing industry leader providing qualitative and quantitative market research solutions with over 55 years of experience. The company offers a comprehensive suite of services, for instance, global qualitative and quantitative research, neuromarketing, and consulting. Sago serves a wide range of industries including consumer packaged goods, financial services, media, and healthcare. They are committed to forming deep customer connections through adaptive solutions and a consultative approach, including leveraging AI technology such as their Query AI feature to enhance insights and research efficiency.

📋 Description

• Provide exceptional customer service to Sago respondents through inbound and outbound voice processes • Manage high volumes of inbound and outbound calls and document all respondent interactions • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk • Assess respondent needs and provide accurate, valid, and complete information • Resolve issues with as few touch points as possible • Administer and prioritize respondents’ tasks and ensure deadlines are met • Work with internal teams to troubleshoot issues affecting respondent experiences • Escalate complex issues and follow up through outbound calls to ensure timely resolution • Learn and stay up to date on Sago’s technologies and procedures • Maintain customer satisfaction, productivity, quality, and discipline targets

🎯 Requirements

• Bachelor’s degree required • Experience in customer service and calling profile required • Proven customer service experience in inbound/outbound processes • Experience with customer service ticketing software is a plus • Exceptional phone etiquette • Excellent verbal and written communication skills • Professional demeanour when respondent-facing • Ability to listen attentively and solve problems creatively in a timely manner • Ability to multitask and work under high pressure while maintaining call accuracy • Proficient in Microsoft Office, including Word, Excel, and PowerPoint

🏖️ Benefits

• Remote Job • Health Insurance • 5 days a week