System Support Specialist

🔥 13 hours ago

🇨🇴 Colombia – Remote

💵 COP4.2M - COP4.4M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Perform functional and user acceptance testing across development, cycle, staging, and production environments • Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows • Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership • Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users • Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools • Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements • Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges • Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates • Help ensure systems, processes, documentation, and teams are fully prepared before changes go live • Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders • Develop a strong understanding of product and workflow operations and identify opportunities to improve speed, quality, and efficiency • Track timelines, dependencies, and deliverables to ensure work progresses as planned • Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams

🎯 Requirements

• High school diploma or GED required; Bachelor's degree preferred • 3+ years of experience in system support, product operations, process improvement, or project coordination • Experience working in a highly regulated environment with cross-functional teams • Demonstrated accuracy, attention to detail, and accountability • Strong ethics, integrity, and a customer-focused mindset • Proven team player with a positive, collaborative attitude • Self-motivated, adaptable, and eager to learn and grow within the organization • Strong background in customer experience, system support, and operational execution with the ability to troubleshoot issues and explain workflows clearly • Experience supporting system changes, product updates, or operational initiatives in a regulated environment, preferably insurance • Strong analytical and systems-thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements • Excellent written communication skills with strong grammar and the ability to create clear, professional documentation and emails • Strong problem-solving and decision-making skills focused on improving product performance, operational efficiency, and customer outcomes • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines • Ability to manage confidential information with discretion and professionalism • Experience using ticketing, project tracking, or case management systems such as Salesforce, Jira, or similar tools is a plus • Basic understanding of insurance systems, workflows, APIs, XML/text files, or rating concepts is helpful but not required • A quiet space to work • Internet connection of at least 30 Mbps download / 10 Mbps upload

🏖️ Benefits

• Remote work • Employment legally administered through RemoFirst, Porch Group's Employer of Record partner in Colombia • Virtual interviews • Quiet space to work and internet connection of at least 30 Mbps download / 10 Mbps upload