Senior Account Manager - Facilities Maintenance

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August 19

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Powerhouse

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Real Estate • Facilities Management • Transport

Powerhouse is a company that specializes in nationwide facility maintenance, offering tailored infrastructure management solutions to various industries. Their services include routine facility maintenance, reactive services for unexpected events, exterior services such as landscaping and snow & ice removal, parking lot maintenance, and multi-site enhancement services for rollouts and refresh programs. Powerhouse excels in combining people, processes, and technology to deliver exceptional service. They focus on proactive, scheduled maintenance as well as reactive solutions to maximize business efficiency. Their comprehensive service offerings cater to industries such as commercial real estate, financial services, healthcare, and transportation, among others.

1001 - 5000 employees

Founded 2004

🏠 Real Estate

🚗 Transport

📋 Description

• The Senior Account Manager is responsible for leading a team, fostering development and positive client relationships while taking ownership of accounts and vertical-level finances. • Successfully cultivate and strengthen cross-departmental relationships and contacts through collaboration, and effective communication. • The Senior account manager will display strong organizational, prioritization, and leadership skills. • The Senior Account Manager will lead and coach their team to accomplish optimal performance in a fast-paced high volume environment. • Manage and lead a team of 2-5 direct reports • Determining training needs and schedules • Career pathing and developmental plans • Review team performance against Service level agreements with improving scores, analyzing trends. • Work order management • Ensure work orders are completed each month are accurate and prepared for invoicing to assist in month end financing • Analyze volume trends • Ensure compliance with SLA requirements • Monitor and assist on escalated and or high visibility projects • Reviewing Key performance indictors and implementing SOPs. • Assist when required on execution of work orders • Financials and Reporting • Executive reporting • Responsibility of account and assigned vertical-level finances • Track financial performance • Ensure adherence to billing terms and maximize profitability • Client Management • Develop positive client relationships, oversee client escalations, and run client calls and Quarterly Business Review. • Support department initiatives • Assist in work order and vendor partner negotiations • Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays as needed. • Travel as required. • Ability to prioritize tasks with overlapping and/or conflicting due dates. • Performs other duties as required by leadership.

🎯 Requirements

• Bachelor's degree or related experience • Minimum of 5 years of experience in account management • Previous management experience • Proven track record of managing and growing key accounts • Previous experience in Facilities Maintenance/Construction a plus. • Technical Skills: Experience with CMMS systems • Proficient in Microsoft Office and CRM software • Intermediate to advanced Excel skills necessary.

🏖️ Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans. • 401(k) Retirement Plan with company match. • PTO, 11 Company Holidays and Paid Parental Leave • Wellness activities and an onsite gym • Ongoing professional development and continuing professional education.