People Services Advisor

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🔥 21 minutes ago

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Precision For Medicine

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75M Private Equity Round on 2015-12

Healthcare • Consulting • Logistics

Precision For Medicine is a leading organization that specializes in supporting the development and commercialization of innovative therapies, particularly in oncology, rare diseases, and autoimmune conditions. With a comprehensive range of services including clinical trial management, lab services, and biospecimen collection, they integrate advanced biomarker capabilities and manufacturing solutions to streamline the complex clinical development processes. Their mission is to accelerate research and bring life-changing medical solutions to patients by overcoming traditional inefficiencies typically found in the pharmaceutical development landscape.

📋 Description

• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox • Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes • Triage and route inquiries to the appropriate HR function where specialist expertise is required • Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests • Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels • Manage HR service requests through the case management system ensuring timely resolution • Track and document HR requests, maintaining clear and accurate case records • Ensure service level expectations are met for response and resolution • Support standardized HR processes include: New hire onboarding administration, Employee data changes and updates, Leave and absence administration coordination, Offboarding and exit administration • Maintain accurate employee records in HR systems • Ensure timely and accurate data entry for HR transactions • Support data validation and reporting requests where required • Contribute to maintaining HR knowledge base articles and self-service content • Promote employee self-service and HR digital tools • Identify recurring queries and support improvements to HR processes and documentation

🎯 Requirements

• Degree in Human Resources, Business Administration or a related discipline preferred but not essential • Working towards a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) is Desirable • Experience working in HR operations, HR shared services or HR administration • Experience working for an international company • Preferred to have experience working with French work councils • Strong customer service mindset and ability to support employees and managers in a service environment • Experience using HRIS systems and case management tools • Ability to manage multiple requests and prioritize workload in a fast-paced service environment • Strong attention to detail and commitment to data accuracy • Clear communication and problem-solving skills • Comfortable using digital platforms and AI-enabled tools to retrieve knowledge, support case resolution and improve HR service efficiency • Be able to communicate effectively in the English language.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development