PriceLabs
201 - 500 employees
Founded 2014
☁️ SaaS
🔌 API
🤝 B2B
💰 $30M Series A on 2022-08
SaaS • API • B2B
<PriceLabs> is a cloud-based platform that provides link management, URL shortening, QR code generation, mobile-friendly landing pages, analytics, and integrations. It enables businesses to create branded short links and dynamic QR codes, track clicks and scans with advanced analytics and UTM campaigns, and build no-code landing pages and digital business cards. The platform offers APIs and extensive integrations for developers and teams, serving small businesses to enterprises across retail, hospitality, media, healthcare, finance, and more.
Product Support Specialist – SaaS
🕒 March 18
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PriceLabs
201 - 500 employees
Founded 2014
☁️ SaaS
🔌 API
🤝 B2B
💰 $30M Series A on 2022-08
SaaS • API • B2B
<PriceLabs> is a cloud-based platform that provides link management, URL shortening, QR code generation, mobile-friendly landing pages, analytics, and integrations. It enables businesses to create branded short links and dynamic QR codes, track clicks and scans with advanced analytics and UTM campaigns, and build no-code landing pages and digital business cards. The platform offers APIs and extensive integrations for developers and teams, serving small businesses to enterprises across retail, hospitality, media, healthcare, finance, and more.
📋 Description
• Be the first layer of communication with our customers • Take ownership of customer issues reported and seeing problems through to resolution • Conduct product walkthrough and providing resolutions to customers' queries • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answer questions over email, phone calls, & live video calls • Find ways to go above & beyond to help customers
🎯 Requirements
• 1+ years experience in a Customer support role within a SaaS product organization • Empathy, and patience • Curiosity and a problem-solving mindset • Strong analytical background - our product is very math and numbers-heavy! • Solid verbal, written, presentation, and interpersonal communication skills
🏖️ Benefits
• Remote-first organisation • Equal opportunity employer • Open communication • Empowerment • Shared focus on customer success
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