Office Administrator

🕒 February 3

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• - Serve as the primary administrative support for the CX department during core business hours • - Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.) • - Prepare, edit, and format documents, reports, and presentations using Microsoft 365 • - Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls • - Ensure information is well-organized and easily accessible across shared drives and collaboration tools • - Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs • - Track customer follow-ups, escalations, and action items to support timely resolution • - Maintain accurate customer data in CRM, ticketing, or PSA platforms • - Support customer communications such as service notifications, renewals, surveys, and follow-ups • - Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms) • - Track licenses, subscriptions, and customer-related hardware assets where applicable • - Assist with vendor coordination, invoices, and basic procurement tasks related to IT services • - Help ensure CX tools and systems are organized and kept up to date • - Identify opportunities to streamline remote administrative workflows and improve team efficiency • - Document and maintain CX processes, SOPs, and best practices in shared knowledge bases • - Support virtual team meetings, initiatives, and CX projects as needed

🎯 Requirements

• - 2+ years of experience in an administrative, coordinator, or office support role (remote experience preferred) • - Ability to work consistently during core hours of 9:00 AM–5:00 PM ET (8:00 AM–4:00 PM CT) • - Strong organizational and time management skills with the ability to work independently • - Excellent written and verbal communication skills in a remote environment • - High level of comfort working with cloud-based tools and technology • - Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, Copilot)

🏖️ Benefits

• - Fully remote role with clearly defined working hours • - Collaborative, close-knit CX team environment • - Exposure to IT support and customer success operations • - Opportunity to grow as the CX function scales • - Direct impact on customer experience and operational efficiency