Operations Lead

🕒 May 5

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• **🔑 Key Responsibilities:** • - Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery • - Drive execution of key initiatives aligned with overall business goals • - Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly • - Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution • - Work closely with global stakeholders to maintain alignment and consistency across regions • - Track performance using KPIs and metrics, and turn insights into actionable improvements • - Support budgeting, cost management, and overall operational efficiency • - Ensure compliance with company policies and workplace regulations, and support audits when needed • - Provide guidance on employee-related matters, including performance, engagement, and escalations • - Identify gaps, risks, and opportunities, and take proactive steps to improve processes • - Help scale operations by refining workflows, SOPs, and team structures

🎯 Requirements

• **💡 Skills, Knowledge, and Expertise** • - Proven experience in operations leadership or a similar senior role • - Strong background in **operations, stakeholder management, and team leadership** • - Hands-on experience managing service delivery, workforce planning, and performance • - Comfortable working with **global teams and stakeholders across time zones** • - Strong problem-solver who can navigate ambiguity and make sound decisions • - Experience with **process improvement, KPI tracking, and operational reporting** • - Exposure to **budgeting, cost management, or P&L** is a plus • - Familiarity with HR processes, employee relations, and workplace compliance • - Experience with tools like HRIS, ATS, or workforce management platforms is an advantage • - Excellent communication skills, with the ability to influence and collaborate across teams • **🌟 What Sets You Apart** • - You take ownership and follow through • - You’re both **strategic and hands-on** • - You stay calm under pressure and solve problems effectively • - You build strong relationships and communicate with confidence • - You’re proactive and always looking for ways to improve

🏖️ Benefits

• **💻 Why You'll Love Working with Us:** • - **100% Remote Work** Enjoy the flexibility of working from anywhere! • - **Paid Leave** Take time off to recharge, starting upon regularization. • - **HMO Benefits** Comprehensive healthcare coverage as soon as you're regularized. • - **Government-Mandated Benefits** All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. • - **Fun & Collaborative Culture** Be part of a dynamic team that values creativity, innovation, and teamwork. • **🚨 NOTE:** • This is a **full-time **employment position and **NOT **an Independent Contractor arrangement. It comes with **government-mandated contributions and benefits**. • **A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.**