Customer Success Manager

🔥 10 minutes ago

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ProviPanda GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1‑click video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.

📋 Description

• Manage onboarding of new B2B customers from contract signing through to a successful hire • Serve as the primary point of contact for new customers during the initial phase • Respond promptly and professionally to questions and requests via phone, email, and regular check-in calls • Proactively identify support needs and reach out to customers • Continuously improve and optimize onboarding and customer processes • Take on eventual co-responsibility for expanding the Customer Success team • Enhance the onboarding experience and related automations • Collaborate with Sales, Product, Operations, and Customer Support to relay customer feedback • Support a positive user experience and long-term customer satisfaction • Conduct escalation conversations with dissatisfied customers • Detect churn risks early and actively drive customer retention • Handle critical customer cases and make autonomous, confident decisions

🎯 Requirements

• Minimum of 1 year of experience in Customer Success • Ideally experience in a B2B or recruiting environment • Experience onboarding new B2B customers • Understanding of recruiting and ability to support customers in sales-recruiting tasks, e.g., job creation • Experience handling escalation conversations with challenging customers • Calm, solution-oriented approach even in difficult situations • Tech-savvy • Familiarity with tools like Slack and Intercom, or ability to quickly learn new systems • Willingness to take responsibility and help grow the team over time • Willingness to actively shape and optimize structures and processes • Structured, reliable, and flexible working style • Strong communication skills and a good sense for customer needs

🏖️ Benefits

• Ownership of a growing area • Young, dynamic team with flat hierarchies • Direct, close collaboration with management • Remote-first setup • Above-average salary • Performance-based bonus • Modern Apple equipment • Opportunities for professional development • Regular team events • Opportunity to help shape and build a business area