We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamers experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 8,000+ passionate games650+ top developers and publishers as clients5.3 million hours QA testing7 year average client partner tenure2,500+ LQA titlesPTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.  

Project & Program Management

•Driving communication and tracking of complex cross-functional speech projects.
•Interfacing with Partnership Managers and Technical Program Managers, internal and client facing, across the full Speech Technology pipeline.
•Orchestrating studio production efforts, organizing the team to hit roadmap goals, tracking budgetary progress, analyzing risks, documenting decisions, and communicating status.
•Identifying communication gaps, managing issue escalations, and providing support to teams balancing competing priorities.
•Managing multiple interdependent projects of moderate to high complexity and scope, anticipating risks and dependencies.
•Owning the communication of upstream and downstream dependencies on the end to end systematic planning process, with an acute focus on scale, budget, and efficiency.
•Establishing and continuously improving processes, tools, and documentation to ensure efficient cross-functional collaboration.
•Facilitating voice talent casting and production pipelines, bringing key decision makers to the table and providing day to day deliverables

Project Manager (Speech Technology) - Los Angeles

Sales

•Generating business within the North America games services market
•Attending client meetings, presentations, trade shows, etc.
•Presenting PTW/1518 services in line with briefs
•Creating effective solutioning which matches back to client requirements
•Organically generating leads through existing networks or industry knowledge and research
•Executing content-lead campaigns as part of the wider sales strategy
•Working with Delivery and several support teams to maximize time spent engaging with clients
•Closing inbound leads

Senior/Business Development Manager | Game Services

Customer Success & Support

•Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
•Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
•Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue.
•You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
•Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
•Working with your colleagues across the wider global customer community to identify any trends in any customer queries.

Customer Support Advocate with Ukrainian

Accounting, Payroll & Financial Planning

•Utilize strong financial and accounting knowledge to support stakeholders at various professional levels.
•Effectively gather, organize, and manipulate data to facilitate team collaboration.
•Demonstrate strong written skills to create informative briefs for senior managers.
•Someone with strong accounting and closing experience who can communicate with local accountants and can assist the entire team across all Lines of Businesses.
•Anticipate data needs and proactively seek additional information to support follow-up questions.
•Communicate confidently with international senior-level stakeholders and escalate issues as necessary.
•Prepare monthly, weekly, and annual financial reports.
•Conduct financial forecasting, reporting, and analysis of operational metrics.
•Perform variance analysis, identify trends, and provide recommendations for improvements.
•Collaborate with the accounting team to ensure accurate financial reporting.
•Evaluate financial performance against plans and forecasts.
•Manage key financial measurements such as revenue, gross profit, expenses, and profit.
•Advise on cost reduction techniques, including reporting automation and structural improvements.
•Assist in annual budget preparation and rolling monthly forecasts.
•Maintain the confidentiality of financial and payroll information.
•Stay updated on trends and methodologies in management accounting and reporting.
•Identify and drive process improvements, including standard and ad-hoc reporting tools.
•Collaborate with peers and stakeholders to contribute innovative ideas for the organization.
•Enhance productivity by developing automated reporting and forecasting tools.
•Proficiency in Advanced Excel is essential, and knowledge of Macros, SQL queries, and MS Access is advantageous

Senior Financial Analyst - Brazil

•Champion the sale of display ads to brands within our gaming products
•Proactively engage potential clients through cold calling and relationship-building
•Gain an in-depth understanding of each client's unique needs
•Master all available advertising options and stay current with evolving brand demographics
•Utilize statistical insights in sales pitches to effectively communicate value
•Conduct thorough research on clients and competitors to inform strategic approaches
•Stay ahead of industry trends and incorporate trend analysis into your strategies
•Focus on expanding our client base by targeting new prospects
•Deliver compelling sales presentations that highlight the benefits of our offerings
•Collaborate with the Marketing team to devise creative marketing concepts tailored to client objectives
•Manage incoming inquiries related to ad space purchases
•Schedule and conduct sales appointments, showcasing sample ads to potential clients

Direct Media Sales, Games

Account Executive

•Research and identify target brands, both non-endemic (e.g., fmcg, tech, automotive) and endemic (publishers, hardware, mobile), to establish relationships and develop sales opportunities
•Foster connections with gaming brands, marketing managers/directors, and key stakeholders within client marketing teams
•Support the execution of sales pitches and maintain a consistent sales pipeline
•Collaborate with cross-functional teams to present creative and strategic proposals
•Contribute to the growth and expansion of brand partnerships, playing a crucial role in our product's success

Business Partnerships Manager - Games Services

Performance Marketing

• Develop high-quality software solutions using Ruby on Rails
• Collaborate with cross-functional teams to define, design, and ship new features
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Lead Generation - Games Services (Asia)

• Develop and implement new features
• Troubleshoot and debug existing code
• Collaborate with team members
• Write clean, maintainable code
• Conduct code reviews

Customer Support - Tier 1

•Define the scope of the project in collaboration with Management: this includes file analysis using memoQ, scheduling and GM forecasting.
•Develop a schedule for project completion that effectively allocates the available resources to ensure profitability margins are met.
•Review the project schedule with Management and other staff that will be affected by project activities; revise and update the schedule and resourcing needs as required.
•Evaluate project risks and propose mitigation plans.

Japanese Translation Project Manager

•Generating business within the New Zealand/Australia games services market
•Attending client meetings, presentations, trade shows, etc.
•Presenting PTW/1518 services in line with briefs
•Creating effective solutioning which matches back to client requirements
•Organically generating leads through existing networks or industry knowledge and research
•Executing content-lead campaigns as part of the wider sales strategy
•Working with Delivery and several support teams to maximize time spent engaging with clients
•Closing inbound leads

QA Engineer

• Lead a team of software engineers
• Design and develop scalable software solutions
• Collaborate with cross-functional teams
• Conduct code reviews and ensure code quality
• Stay updated with industry trends and best practices

Business Development Manager | Remote (LQA, QA, Localization)

• Collaborate with cross-functional teams to design, develop, and implement new web applications
• Develop and maintain existing applications and systems
• Participate in code reviews and provide constructive feedback
• Troubleshoot and debug issues on live web applications
• Stay up-to-date with new development trends and technologies

Senior/Business Development Manager | LQA, QA, Localization

•Generating new business / large new logo business with a focus on player/customer support and community management solutions.,.
•Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.
•Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
•Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.
•Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
•Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.
•Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team.

Business Development Manager, Player Support

•Execute business negotiations and contract process; collaborate with functional teams across different countries to achieve success.
•Identify and execute IP, game development and Art outsourcing opportunities that are aligned with company goals
•Generating new business within the games services market, exclusively for Art and Co-Dev deals.
•Presenting PTW/1518 services in line with briefs and attending client meetings, presentations, trade shows, etc.
•Demonstrating at all times, expert experience in game development and art production outsourcing business development.
•Familiar with game development companies and has good relationship within the industry across the USA or Canada.
•Excellent communication and negotiation skills
•Creating effective solutioning which matches back to client requirements
•Organically generating leads through existing networks or industry knowledge and research
•Executing content-lead campaigns as part of the wider sales strategy
•Working with Delivery and several support teams to maximize time spent engaging with clients
•Closing inbound leads

Remote Jobs at PTW

PTW

Project Manager (Speech Technology) - Los Angeles

PTW

Senior/Business Development Manager | Game Services

PTW

Customer Support Advocate with Ukrainian

PTW

Senior Financial Analyst - Brazil

PTW

Direct Media Sales, Games

PTW

Business Partnerships Manager - Games Services

PTW

Lead Generation - Games Services (Asia)

PTW

Direct Media Sales, Games

PTW

Customer Support - Tier 1

PTW

Senior/Business Development Manager | Game Services

PTW

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