Lead Customer Success Manager – Tech Startup

🕒 July 7

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PULT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

💰 Pre Seed Round on 2022-01

B2B • SaaS • Workplace Management

PULT is a comprehensive hybrid workplace management solution designed to streamline office operations. It offers a suite of features including desk booking, visitor management, room reservations, and office insights. With its cloud-based platform, PULT enables organizations to efficiently manage various aspects of a flexible office environment, enhance employee coordination, and optimize space utilization through integrations with popular tools like Slack and Microsoft Teams.

📋 Description

• Customer support & onboarding: use scalable approaches to support a large number of customers. • Product usage & health: analyze usage trends to identify improvement opportunities. • Churn and risk management: monitor customer data to minimize risks. • Account growth: collaborate with the Sales team to identify expansion opportunities. • Product feedback: actively listen to customer feedback to help improve the product. • Data management and documentation: ensure data quality in the CRM. • Lead projects that contribute to the development of Customer Success.

🎯 Requirements

• 2–3+ years of experience as a Senior Customer Success Manager in a SaaS company. • Fluent in German and English. • Analytical thinking. • Problem solver. • Experience identifying up- and cross-selling opportunities. • Flexible and comfortable working in dynamic environments. • Initial experience in process design, automation, and scaling.

🏖️ Benefits

• A highly motivated, engaged team that values a great working atmosphere. • All necessary work equipment provided, including a new MacBook and more. • 100% remote work — offices available in Hamburg, Malaga, and Barcelona. • Generous vacation policy above the Spanish average. • A dynamic environment that encourages your professional development. • An exciting and challenging role where you actively contribute to the company’s success and growth.