Technical Account Manager – LATAM

🔥 6 minutes ago

🌐 Brazil, Argentina, +5 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇪🇨 Ecuador – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PVcase

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

Energy • SaaS • Enterprise

PVcase is a company that specializes in software solutions for the solar energy industry. They offer a range of tools and services aimed at streamlining the design, planning, and optimization of solar photovoltaic (PV) systems for both utility-scale and commercial applications. PVcase provides products that enable solar engineers and developers to efficiently carry out tasks such as site selection, energy modeling, and designing rooftop solar systems. Their software, which integrates with platforms like AutoCAD, helps in reducing the time required for solar project development while ensuring precision and efficiency. PVcase is trusted by industry leaders for its innovative approaches to solar project design.

📋 Description

• Own the technical relationship with LATAM customers throughout their PVcase journey, beginning with onboarding and implementation • Serve as a trusted technical advisor and primary contact for technical questions, issue coordination, and problem resolution • Manage a book of customers and partner with Customer Success Management on strategic and commercial value • Guide customers through implementation, onboarding, and product adoption • Drive adoption, net retention, and churn targets • Collect and analyze customer data to identify trends and adoption patterns and enhance the customer experience • Present Executive Business Reviews alongside Customer Success Managers, focusing on value realization and opportunities • Advocate for customers and build relationships to support PVcase product adoption • Consult with customers throughout the lifecycle to understand business and strategic goals and ensure ongoing product value • Collaborate with Sales, Product, Marketing, Product Management, and Engineering teams • Provide customer feedback, identify pain points, and relay feature requests to Product Management and Engineering

🎯 Requirements

• Fluency in English and Spanish • Advanced knowledge of AutoCAD, solar design software, and/or GIS development platforms • 3+ years of design experience in the utility-scale solar sector preferred • Ability to guide customers through software implementation and drive adoption • Strong communication skills for internal and external collaboration • Experience managing customer accounts, handling escalations, and resolving issues preferred • Strong problem-solving abilities and analytical mindset • Excellent communication, time management, project management, and social skills • Demonstrated ability to manage and build strong customer relationships and provide technical guidance and support • Experience managing complex technical projects and delivering successful outcomes • Excellent communication and presentation skills for technical and non-technical stakeholders • Immigration-related employment support, including visa sponsorship or transfer, is not available

🏖️ Benefits

• Flex benefit package, customizing perks to match your unique style • Unlimited remote work • Flexible working hours • Half-day Summer Fridays • Full training and onboarding program • Considerable & steadily increasing salary • Participation in international training programs • Internal transparency with company results and salary system • Additional paid vacation days, including birthdays, volunteering, and other occasions • Immigration-related employment support is not available for this position