Account Manager

November 25

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Pyrexx GmbH

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Hardware • SaaS • Real Estate

Pyrexx GmbH is a German company that designs and manufactures high-quality IoT-enabled smoke detection systems and smart smoke alarms for homes and large housing complexes. It also provides complementary software and services for the housing industry, including real-estate and field-service management, customer and tenant portals, and fully digital real-time reporting. Pyrexx sells products worldwide and focuses on integrated hardware + software solutions and large-scale service offerings for property managers and housing providers.

201 - 500 employees

Founded 2005

🔧 Hardware

☁️ SaaS

🏠 Real Estate

📋 Description

• You independently manage our contract customers in the services area (smoke detectors, drinking water hygiene and measurement services) in day-to-day operations using our ERP and ticketing system — friendly, reliable and with a good understanding of their concerns. • You build and maintain long-term customer relationships — not out of obligation, but because you enjoy working with people. • You ensure internal processes run smoothly: coordinating workflows and collaborating with field service and our specialist departments on data management, billing and service inquiries, and appointment planning. • You actively contribute ideas to improve our processes and services, making them better, simpler, and more customer-friendly.

🎯 Requirements

• Some experience in customer service or account management — ideally in the services sector. • Strong communication skills, team spirit, and genuine interest in the people you interact with. • You work independently and in a structured way, and remain calm under pressure. • Confident user of Office applications; experience with CRM or ticketing systems is a plus.

🏖️ Benefits

• Flexible working hours with the option to work remotely on fixed days each week • Comprehensive onboarding with designated points of contact. • Regular team meetings for timely feedback and collaborative planning • Our agile environment offers room for initiative and responsible, independent working • Free job ticket (BVG) and good transport connections keep you mobile • Employee discounts with up to 1,000 companies and associations to help you save • Fitness partnership to help you stay fit and healthy • Snacks and drinks provided: fresh fruit, coffee and water