Qonto
The finance solution that energizes SMEs and freelancers
fintech • saas • emberjs • ruby • banking
501 - 1000
💰 $500k Grant on 2022-10
Customer Success Manager - German market
February 3
Qonto
The finance solution that energizes SMEs and freelancers
fintech • saas • emberjs • ruby • banking
501 - 1000
💰 $500k Grant on 2022-10
Description
• Be a Qonto Ambassador! You will delight our German customers by providing sharp, quick technical support and guide them in using Qonto, answering all their questions via email and phone. • Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the 'WOW' effect that our customers love. • Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.). • Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving and keep your colleagues up to date on all of this.
Requirements
• Experience: You have experience in customer support. • Customer-centric: You show empathy and you are able to adapt your speech according to your customers' needs. • Goal-oriented: You strive to achieve your daily targets. • Communication skills: You have excellent oral and written skills. • Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira). • Languages: You are bilingual in German, and have a good level of English.
Benefits
• An interesting international environment with teammates from around the world • A supportive team that helps each other to be the best they can be • New ways of working and continuous improvement methods • Hands-on culture, take on responsibilities and decision-making. • Option to work remotely anywhere from Serbia
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