Customer Service Representative, French

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Quaker Houghton

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Quaker Houghton is the global leader in industrial process fluids, dedicated to continually improving and innovating for its customers in industries such as steel, aluminum, automotive, aerospace, and more. With a strong presence across over 25 countries, the company specializes in optimizing production processes, reducing costs, and enhancing safety and sustainability. Their expert team collaborates closely with customers to deliver effective solutions that ensure operational efficiency and advanced performance in metalworking and related applications.

📋 Description

• Deliver an exceptional customer service experience and exceed customer expectations • Communicate with customers and colleagues across different countries • Process and manage customer orders • Provide updates on order status, shipments, and deliveries • Collaborate with Supply Chain, Logistics, Production, and Sales teams • Support quotation requests and customer enquiries • Maintain accurate customer records and documentation • Manage customer orders from receipt through delivery • Resolve customer issues and coordinate with multiple stakeholders • Contribute to excellent service delivery in an international operational environment

🎯 Requirements

• Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment • Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued • Proven ability to manage customer orders from receipt through delivery • Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders • Strong written and spoken communication skills in French and English • Proficiency in Microsoft Outlook, Excel, and Word • Experience with ERP systems such as SAP, Oracle, JDE, or similar • Solid understanding of customer service processes within supply chain and logistics • Ability to manage multiple priorities with accuracy and attention to detail • Strong problem-solving and decision-making skills • Ability to build effective relationships with customers and internal stakeholders • Excellent organizational and time-management skills • Ability to work independently and collaboratively across teams • Adaptability, resilience, and a continuous improvement mindset • Commitment to safety, quality, and integrity

🏖️ Benefits

• Competitive compensation and benefit programs • Flexible working arrangements, including remote working • International, collaborative and dynamic work environment • QH University offering continuous training tools for all seniority levels • Wellbeing programs • Colleague Resource Groups • Attractive DEI programs • Global Giving initiatives offering paid volunteering leave • Supportive team culture • Immediate start date