Client Service Specialist

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Set up items in the Inventory Management System and enter, cancel, or update orders • Use Excel and in-house systems for tracking data and reporting • Coordinate projects and client requests from initiation through completion • Liaise between warehouse operations, account management, and internal departments • Create and maintain work instructions, process documentation, and business guidelines • Monitor order fulfillment, inventory movements, shipping activities, and project milestones • Track timelines and identify risks, delays, and potential service issues • Escalate operational concerns and facilitate resolution • Participate in status calls and project reviews • Review estimates, budgets, and scope changes for accurate execution and billing • Generate and review reports and provide project updates, performance metrics, and status information to Account Management • Coordinate inventory returns and material disposition requests • Support process improvements and recommend operational efficiencies • Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards • Deliver exceptional customer service and maintain professional communication with stakeholders

🎯 Requirements

• Excellent written and verbal English communication skills • Strong organizational and time-management skills • Ability to work independently in a remote environment • Experience coordinating cross-functional teams across multiple time zones • Strong attention to detail and analytical abilities • Project management and workflow coordination experience • Ability to prioritize multiple projects simultaneously • Advanced Microsoft Office skills, particularly Excel, Teams, PowerPoint, and Outlook • Experience with warehouse management systems, order management systems, or inventory platforms preferred • Strong customer service orientation and professional demeanor • Ability to identify operational risks and escalate issues appropriately • Bachelor’s Degree in Business, Marketing, Supply Chain, Logistics, or a related field preferred • 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management preferred • Experience supporting U.S.-based operations remotely preferred • Experience with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus • Reliable high-speed internet connection • Dedicated home office environment • Ability to work during U.S. Eastern Time business hours or a designated overlap schedule • Ability to participate in video meetings and maintain regular communication with U.S.-based teams