The leader in Continuous Product Design.
Continuous Product Design • Product Analytics • Session Replay • Performance Metrics
501 - 1000
💰 $200M Series B on 2021-01
April 25
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The leader in Continuous Product Design.
Continuous Product Design • Product Analytics • Session Replay • Performance Metrics
501 - 1000
💰 $200M Series B on 2021-01
• Provide world-class support to customers • Achieve expert level knowledge of product capabilities • Respond to support inquiries and help customers • Partner with engineering and customer success teams • Innovate and solve new problems daily
• 1+ years experience in customer facing technical support • Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, or equivalent • Experience with SQL, JavaScript, CSS, HTML, React • Familiarity with Modern CSS Frameworks and Libraries • Solid Understanding of the HTTP Request/Response Cycle • Experience with support ticketing systems • Excellent written communication skills • Ability to manage conflicts with customers • Experience with Knowledge Centered Support methodology • Able to handle a large volume of tickets
• Regular company-wide events • Seasonal challenges + games • Quantum Metric sponsored local outings • Employee Resource Groups for discussion and sharing
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