System Access Onboarding Specialist

🔥 39 minutes ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Support R1’s various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients • Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe • Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations • Discover and develop system access processes with clients that will be followed post go-live • Document all pertinent information regarding client systems, protocols, contact information and navigation instructions • Train Maintenance System Access Specialists on system access protocols once onboarded client is live • Credentialing of multi-system access across multiple R1 service lines • Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments • Respond to internal and external inquiries regarding access statuses • Provide weekly status updates to System Access leadership • Maintain communication with client point of contacts to ensure access is provisioned in a timely manner • Attend client touchpoint meetings • Engage with clients, vendors, and other business departments • Manage client facing system access requests • Provision and deprovision user access • Administer user access at both end user and application levels • Monitor existing system access issues

🎯 Requirements

• 2+ years of customer service or helpdesk experience • Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote Outlook, SharePoint, Teams, and Word • Capability to work independently, utilizing available tools and resources to perform the job duties efficiently • Ability to communicate customer needs and priorities in regard to HIM systems • Maintain professional relationships with internal and external contacts • Understand the importance of HIPPA compliance and security encryption • Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required. • Experience in HIM Systems (e.g., Epic, Cerner, Meditech, STAR) • Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)

🏖️ Benefits

• Competitive benefits package