Railbookers Group
B2C • B2B • Transport
Railbookers Group is a travel company and tour operator that designs and sells customizable rail vacations worldwide through its brands Railbookers and Amtrak Vacations. It serves both consumers and travel advisors, offering curated itineraries, accommodations, sightseeing and dining options across luxury and overnight sleeper trains, and emphasizes simplifying complex multi-country rail journeys and sustainability.
Travel Consultant, Account Executive – Domestic
Job not on LinkedIn
October 24
Railbookers Group
B2C • B2B • Transport
Railbookers Group is a travel company and tour operator that designs and sells customizable rail vacations worldwide through its brands Railbookers and Amtrak Vacations. It serves both consumers and travel advisors, offering curated itineraries, accommodations, sightseeing and dining options across luxury and overnight sleeper trains, and emphasizes simplifying complex multi-country rail journeys and sustainability.
📋 Description
• Convert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.
🎯 Requirements
• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries. • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner. • Strong active listening skills and the ability to empathize with customer needs. • Proven problem-solving abilities and a resourceful mindset to find effective solutions. • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries. • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel). • Ability to work independently as well as collaboratively in a team-oriented, remote environment. • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities. • A genuine passion for travel and a desire to create unforgettable experiences for guests. • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs. • High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.
🏖️ Benefits
• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA • Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)
Apply NowSimilar Jobs
October 24
Inside Sales Representative responsible for promoting aesthetic services and products from home. Engage clients, manage sales leads, and participate in team collaboration while ensuring exceptional service.
October 24
Outside Sales Representative in South Florida providing technical solutions and relationship building in sales. Collaborating internally and achieving sales goals through networking and presentations.
October 24
Outside Sales Representative developing sales strategies and maintaining customer relationships in Central Florida. Requires extensive travel and technical knowledge of electrical security solutions.
October 24
Field Sales Representative responsible for education and sales of Cryo-Cell’s services in the NY/NJ area. Developing relationships and implementing educational seminars for increased market share.
October 24
Territory Sales Representative for Salvin Dental/Regenerative products covering Upstate New York. Focus on sales growth and customer relationship development in the dental industry.