Raintree Systems
As the leading EMR for therapy and rehab, our all-in-one solution includes automated patient engagement, powerful revenue cycle management and billing in addition to flexible business intelligence. Schedule a free discovery call today! -> https://www.raintreeinc.com/schedule-a-demo
201 - 500 employees
Support Account Manager
Job not on LinkedIn
November 21
Raintree Systems
As the leading EMR for therapy and rehab, our all-in-one solution includes automated patient engagement, powerful revenue cycle management and billing in addition to flexible business intelligence. Schedule a free discovery call today! -> https://www.raintreeinc.com/schedule-a-demo
201 - 500 employees
📋 Description
• Building strong, enduring relationships with key client stakeholders. • Acting as the client's internal advocate, translating feedback into actionable insights for Product, Engineering, and Sales teams. • Serving as the central point for all critical support escalations. • Coordinating timely and effective resolution across internal departments. • Monitoring account health, usage metrics, and support data to preemptively identify and address potential risks or opportunities. • Overseeing the day-to-day support activity for assigned clients. • Conducting regular Support Business Reviews (BRs) to articulate the value delivered and review service performance.
🎯 Requirements
• Bachelor’s degree in a relevant field or equivalent professional experience. • 3-5 years of software application support experience in a SaaS environment. • 2+ years of Raintree Software Support Experience (preferred). • Strong background in technical support, customer success, and account management, preferably within a SaaS environment. • Exceptional written and verbal communication skills. • Proven expertise in client relationship management, conflict resolution, and complex problem-solving. • Highly organized with demonstrated ability to manage a portfolio of accounts. • Familiarity with CRM and professional ticketing systems (e.g., Salesforce, Zendesk, ServiceNow).
🏖️ Benefits
• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave
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