Customer Support Specialist (Incident Resolution)

April 26

RateHawk

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RateHawk is an online booking platform featuring hotels, car hire and related travel services.

Travel • Hotel Booking Service • Consumer Online Service • B2B Travel Service • Hotel Booking Engine for B2B

201 - 500

Description

• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system • advising clients on all matters concerning bookings and our product • communication with suppliers, hotels and clients by email and phone • working in CRM systems and with our internal databases

Requirements

• knowledge of English on at least Upper Intermediate level (both spoken and written) • kindness, stress-resistance, politeness and responsibility • ability to learn quickly and be results-focused • a functioning computer and microphone • knowledge of the travel business and booking systems • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage)

Benefits

• remote work • a young and active team of super specialists • schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Serbia time / 2 days off, including weekends) • salary 800 euro + till 250 euro bonus kpi • interesting and ambitious tasks that will take you to the next professional level • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it • corporate discounts on hotels and other services