FIT Reservation Manager, Italian

🔥 0 minutes ago

🌐 Romania, Albania, +4 more countries – Remote

🇷🇴 Romania – Remote 🇦🇱 Albania – Remote 🇰🇿 Kazakhstan – Remote 🇦🇿 Azerbaijan – Remote 🇦🇲 Armenia – Remote 🇲🇩 Moldova – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM • Advise corporate travelers and travel managers on tailored options for flights, hotels, transfers, and premium services worldwide • Book hotels, DMCs, transfers, rail, ferries, cruises, and airlines through online platforms and global suppliers • Source options and negotiate rates, terms, and conditions with hotels, service partners, and travel providers • Manage booking confirmations, payments including virtual card processing, vouchers, changes, cancellations, refunds, and post-trip resolutions • Coordinate with Online Support, Finance, Product, Sales, and Account Management • Resolve operational issues, monitor SLA performance, and escalate incidents proactively

🎯 Requirements

• Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations • In-depth knowledge of hotel and airline operations and global destination management • Upper-Intermediate (B2+) English and Italian required • Strong interpersonal, written, and verbal communication abilities • Ability to work with demanding corporate clients and negotiate with suppliers • Proven capacity to handle multiple complex corporate requests with accuracy and professionalism • Comfortable with CRM systems, online booking tools, and travel management technologies • Proactive and resourceful problem-solving in a fast-paced corporate travel environment

🏖️ Benefits

• Flexibility to work from anywhere • Attractive base plus bonus structure • Collaborate with leading global companies and manage travel for top executives • Professional growth handling challenging, high-profile cases • Ongoing training, seminars, and opportunities to attend top industry events • Corporate rates and unique travel discounts worldwide