Customer Success Analyst (Mid-Level) – Partners

🔥 15 minutes ago

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Ensure strategic coverage: maintain high-value relationships with the partner base by conducting strategic alignment meetings with partners; • Manage partners' adoption of RD products, monitor usability metrics, and promote full utilization of available tools; • Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention, and ensuring financial targets are achieved; • Lead strategic financial negotiations that add value for both the partner and our business; • Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.

🎯 Requirements

• Experience in Customer Success within a SaaS environment, particularly managing strategic portfolios with a high volume of clients and/or partners; • Practical experience with challenging financial negotiations; • Genuine interest in supporting our clients, demonstrating empathetic listening, clear guidance, and resilience in problem solving; • Influential and adaptive communication across different client profiles and internal stakeholders; organized with the ability to prioritize tasks in a dynamic, fast-paced environment.

🏖️ Benefits

• Holistic well-being: We support those who drive progress through initiatives that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity and belonging: We actively promote inclusion and a sense of belonging, ensuring TOTVS is a place where you can be yourself.