Client Engagement API Specialist

🔥 15 minutes ago

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom). • Assist colleagues with API inquiries and projects involving API use cases. • Diagnose and provide solutions for clients’ API related issues. • Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples). • Develop and maintain our official API libraries/wrappers in multiple programming languages. • Maintain internal and client facing API documentation, support content, and training resources. • Provide testing and feedback for new API features before they are released to clients. • Perform API related engineering tasks (API onboarding, firewall management, networking configuration). • Assist in the management of our API support team (QA for other specialists, etc.).

🎯 Requirements

• Knowledge and experience of at least one programming language (Python, JavaScript, C/C++/C#, Rust, for example). • Understanding of REST, WebSocket, and FIX API functionality. • Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4, etc.). • Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.). • Ability to write complex technical documentation in a human friendly format. • Good interpersonal skills, and excellent communication abilities.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities