CSM, Brazil/LATAM

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Jus Mundi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $21.9M Series B - Jus Mundi on 2024-08

Artificial Intelligence • SaaS • B2B

Jus Mundi is a legal research and intelligence platform specializing in international law and arbitration. It combines an extensive multilingual database of treaties, awards, case law, and doctrinal publications with AI-powered research and productivity tools (Jus AI), advanced search, analytics, and conflict-checking features. Partnering with leading arbitral institutions and publishers, Jus Mundi serves law firms, arbitration teams, and institutions with secure, enterprise-grade solutions and fully cited, transparent legal analysis.

📋 Description

• Manage onboarding and lead kickoff calls to create success plans aligned with customer goals • Deliver product training with a strong focus on AI features • Serve as the primary point of contact for a portfolio of customers across Brazil and LATAM • Conduct periodic business reviews and success planning sessions • Track usage, engagement, and satisfaction metrics • Collaborate with Support and Product to resolve issues and relay customer feedback internally • Monitor contract timelines and lead renewal conversations for designated accounts • Keep CRM and CS tools up to date with account data, interactions, and status

🎯 Requirements

• 3+ years of experience in legal tech, law firm environment, or legal services (associate level acceptable) • Fluency in Portuguese, Spanish, and English (mandatory - you'll work with clients across LATAM and collaborate with international teams) • Strong interest and aptitude for AI - ability to understand, articulate, and train clients on AI-powered legal research tools • Strong problem-solving mindset and customer-centric approach • Ability to understand legal workflows and research needs (experience with international arbitration or investment law is a plus) • Comfortable with CRM tools, data tracking, and reporting

🏖️ Benefits

• Full remote work capability with excellent communication skills