Senior RevOps Analyst – GTM Solutions

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Evolve and manage the Gainsight CS environment, including C360, Scorecards, Rules Engine, Journey Orchestrator, CTAs, and Playbooks; • Design and implement solutions for Customer Success, from requirements gathering to production delivery; • Build and maintain integrations between Gainsight, Salesforce, BigQuery, Segment, and other GTM ecosystem systems; • Develop automations using native platform capabilities and external integrators such as Zapier, as well as APIs and Webhooks; • Ensure the quality, consistency, and availability of data used in retention and expansion processes; • Collaborate with Customer Success, BI, Information Systems, Enablement teams and vendors to continuously evolve the solution; • Identify opportunities to apply AI in operational workflows to increase productivity while maintaining governance and security standards.

🎯 Requirements

• Experience administering Gainsight; • Hands-on experience with Rules Engine, Journey Orchestrator, C360, Scorecards, CTAs, Playbooks and Data Designer; • Experience building integrations between Gainsight and platforms such as Salesforce, BigQuery, Segment, etc.; • Experience working with APIs, Webhooks, automations and integration platforms; • English for interacting with technical documentation and vendor support.

🏖️ Benefits

• Holistic Well-being: We take care of the people who drive evolution. • Diversity and Belonging: Diversity is what makes us strong.