Customer Service Representative

🔥 13 hours ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rebag

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛍️ eCommerce

🛒 Retail

💰 $33M Series E on 2021-12

Logistics • eCommerce • Retail

Rebag is the ultimate destination for buying and selling the most coveted designer handbags, watches, jewelry, and accessories, focusing on reimagining luxury in the secondary market. This e-commerce company offers a unique business model that prioritizes the seller, providing upfront payment and a smooth, clutter-free resale experience. Founded in 2014, Rebag operates both online and in retail locations in Los Angeles, New York, and Miami, catering to consumers seeking sustainable and affordable luxury ownership. The company has been recognized for its innovation and backed by notable venture capital investors.

📋 Description

• Handle all customer service inquiries for Rebag's growing business • Provide support to new and existing customers while maintaining excellent service • Work cross-functionally with different teams to drive the business of Rebag.com and other platforms • Answer incoming customer service phone calls and emails in a timely manner • Live chat with customers as requests come in • Build relationships and engage with customers • Identify customer needs, clarify customer and order information, research and investigate issues, and provide solutions or alternatives • Act as a liaison between headquarters and different retail departments

🎯 Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment; retail or eCommerce environment is ideal • Process-oriented and high attention to detail, with a strong ability to prioritize tasks • Perfect English in both verbal and written communications • Previous experience handling customers in English • Ability to manage large amounts of incoming phone calls • Strong communication skills with the ability to problem-solve under pressure • Startup minded, positive, and a hands-on attitude • Ability to multi-task in a fast-paced entrepreneurial environment • Experience in Google Suite, Zendesk and Shopify are a plus • Resume must be in English

🏖️ Benefits

• A team that believes in the mission and works hard to make the impossible possible • Individuals who generate ideas to evolve the business • An efficient environment that respects your off-time to recharge for the next day • Exponential amount of growth in the future