Team Lead, Hospital Implementation

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Recare

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-12

Healthcare Insurance • SaaS • Enterprise

Recare is a digital platform that provides efficient discharge management solutions for hospitals, nursing homes, rehabilitation centers, and home care companies. It facilitates a seamless transition from hospital to aftercare by managing and coordinating patient care efficiently through digital processes. Recare aims to optimize patient discharge processes, reduce costs, save time, and enhance the overall patient care experience. Their platform is utilized across a wide range of healthcare providers, enabling encrypted communication and integration with existing systems. It's recognized and supported by European regional development funds and leading healthcare institutions.

📋 Description

• You take end-to-end responsibility for hospital implementations and manage timelines, dependencies, risks and quality standards – including the further development of governance, processes and delivery structures. • You analyze clinical processes and develop training, change and rollout concepts to sustainably implement our solutions in hospitals. • You manage key stakeholders on the client side (e.g., executive management, IT, medical leadership) and ensure clear communication as well as professional escalation management. • You lead and develop our implementation and onboarding team with a focus on performance, quality and scaling. • You bring an AI-native mindset: you think about processes from the outcome, use AI as a natural work tool, and enable your team to set new implementation standards faster, smarter and more data-driven. • You ensure close cross-functional alignment with Sales, Integration/IOP, Product, Support and Customer Success – from handover to stabilization. • You further develop our rollout governance and delivery structures (standards, templates, capacity planning, milestone tracking). • You coordinate technical interface topics together with Integration/IOP (e.g., APIs, tests, go-lives) as well as tickets and backlogs.

🎯 Requirements

• You have at least 5 years of experience in implementation, customer delivery or project management – ideally in SaaS, HealthTech or similarly complex environments with multi-stage customer projects. • You have several years of leadership experience and have successfully led, coached and developed teams. • You have experience in healthcare, ideally in the hospital setting, and understand clinical processes and structures. • You have a strong command of project management and confidently manage scope, timelines, risks and escalations. • You are experienced in stakeholder management, e.g., at clinic and C-level, and are comfortable liaising with executive management, IT and medical decision-makers. • You have strong process and methodological skills (standards, templates, quality gates) and work data-driven with tracking and reporting. • You like taking ownership for end-to-end delivery, work in a structured way and can confidently prioritize in complex, parallel projects. • You combine clear communication, assertiveness and team orientation – also in challenging situations and during escalations. • You are willing to be on-site at hospitals regularly and actively get involved in customer workflows (currently approx. 40%, expected to decrease over time). • You have very good German skills (C1/C2) and good English skills, as well as strong written communication.

🏖️ Benefits

• Flexibility – need to pick up your child from daycare? Like to exercise during lunch? We support you. We are a remote-friendly company offering flexible working hours. • Edenred card – which you can use according to your needs. • Additional day off – to celebrate your birthday with loved ones, you get the day off.