Junior Customer Support Analyst

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🕒 June 23

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Recruta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🎯 Recruiter

Recruitment

Recruta is a website (domain recruta. com. br) that currently returns a web server directory index listing with a cgi-bin entry and a LiteSpeed server footer. There is insufficient public content at that URL to confirm the company's services or products; the name suggests it may be related to recruitment but that is not verifiable from the provided data.

📋 Description

• Provide customer service and technical support to clients, ensuring satisfaction and efficient resolution of issues. • Manage support tickets using help desk and CRM tools, ensuring proper tracking and follow-up. • Analyze data to identify trends and opportunities for improving customer support. • Document processes and customer interactions, keeping records organized and up to date. • Communicate clearly and concisely, both verbally and in writing, with customers and internal teams. • Manage multiple tasks simultaneously while maintaining organization and prioritizing requests.

🎯 Requirements

• Pursuing a bachelor’s degree in Business Administration, Communications, Information Technology, Marketing, or related fields. • Experience with customer service, technical support, and CRM tools. • Familiarity with SaaS, ticket management, and Microsoft Office suite. • Strong written and verbal communication skills. • Behavioral competencies such as empathy, proactivity, teamwork, and adaptability. • Strong organizational skills and the ability to multitask to handle diverse requests.

🏖️ Benefits

• Competitive benefits.