Technical Support Application Analyst – Flexible Shifts

🔥 13 hours ago

🇵🇱 Poland – Remote

💵 zł82k - zł122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Provide technical support for a specific product vertical to technical and non-technical customers • Diagnose, troubleshoot, repair, and debug complex software and/or networked systems • Create, resolve, maintain, categorize, update, escalate, transition, and close tickets • Maintain accurate records of activities and customer interactions in Salesforce • Respond to clients within identified service level agreements • Use SQL applications and tools to run basic SQL queries • Respond daily to client questions, problems, and work requests • Develop expertise in company products and services and share knowledge with customers • Partner with senior team members to troubleshoot and resolve customer incidents • Monitor assigned open tickets, contact customers, and update tickets promptly • Provide responsive support during scheduled shifts and on-call periods • Complete daily tasks and projects and track time daily • Inform management about personnel, performance, client perception, and project statuses • Collaborate with colleagues to ensure quality service

🎯 Requirements

• Experience providing customer support • Client-focused approach and ability to understand expectations • Direct experience supporting clients as a primary contact or lead using phone and email • Experience troubleshooting complex issues • SQL and Windows platform experience • Ability to work rotational shifts, including nights, weekends, and public holidays • Ability to provide support during early and late shifts and on-call periods when required • Ability to use SQL applications and tools to run basic SQL queries, or initiative to learn them • Ability to meet customer service technical support metrics • Commitment to and consistent demonstration of company values • Ability to complete daily tasks and projects • Ability to track time daily • Willingness to travel 10% of the time

🏖️ Benefits

• Competitive salary • Benefits • DTO • Parental leave • Equity program • Annual performance bonus • Long-term incentives • Flexible work arrangements • Knowledge sharing and continuous improvement • Inclusive environment