Academic Success Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Act as a trusted advisor for customers while protecting the revenue base • Reveal new opportunities in health workforce education institutions • Help customers gain value from Elsevier content and platforms through engaging training sessions • Drive demand for Elsevier e-solutions and content in the French health market and selected French-speaking countries • Generate e-solutions opportunities and collaborate with the institutional sales team to convert them • Identify key decision makers and position solutions appropriately • Build faculty advocacy for Elsevier products and solutions • Manage onboarding and implementation of Education e-solutions into institutions, particularly with faculty, students, and librarians • Support usage through face-to-face and online training sessions • Schedule and conduct product presentations • Capture customer experience feedback and share it with Content, Marketing, Product, and Sales teams using instructed tools and processes

🎯 Requirements

• Able to work as a team player and collaborate effectively within a matrix organization • Strong communication and engaging presentation skills • Experience in a customer-facing role within an academic/education, content, or software organization • Ability to build rapport and credibility quickly with customers and colleagues at all levels • Knowledge of educational institution structures and decision-making processes • Native or near-native fluency in French • Good command of English • Ability to speak and write in an engaging manner • Open to 50% travel • Must have a driving license

🏖️ Benefits

• Healthy work/life balance • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Country-specific benefits • Accessible hiring process and accommodation support