Client Engagement Specialist – BaaS

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Wirex

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💳 Fintech

🌐 Web 3

🏦 Banking

💰 Series B on 2021-12

Fintech • Web 3 • Banking

Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.

📋 Description

• Support partners through the pre-launch phase, answering product and process questions and preparing them for go-live • Guide partners through integration and onboarding, reducing friction and time-to-launch • Explain compliance requirements and platform configuration needed before go-live • Respond to live partner escalations and own cases through resolution • Handle queries about card transactions, bank transfers, IBANs, FX, stablecoin settlement, and other platform features • Manage the support queue by tracking, prioritising, and escalating cases • Collaborate with Compliance, Risk, Product, and Engineering to provide accurate answers • Feed recurring pain points and partner feedback to Product • Build and maintain internal knowledge-base documentation and partner-facing FAQs • Identify documentation and product-experience gaps and address them proactively

🎯 Requirements

• Working understanding of card transaction flows and bank transfer mechanics • Clear, confident written communication • Ability to manage several partners and cases simultaneously • Strong organisational habits and ability to manage open cases independently • Composure under pressure • Experience in fintech, payments, banking, or crypto is highly valued, particularly in support, operations, or account management • Familiarity with card scheme processes, SEPA, ACH, Faster Payments, or stablecoin settlement mechanics is highly valued • Comfortable managing partner communications across Slack and Telegram • Familiarity with Jira is a plus

🏖️ Benefits

• Competitive salary, reviewed annually • Generous paid time off, plus public holidays • Fully remote with flexible hours • Annual training and certification budget • Direct exposure to a fast-growing business unit and the partners building on it • Benefits will depend on the region in which you are hired