Digital Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Own all aspects of the post-sales customer lifecycle for an assigned book of business • Own renewals for 400+ customers, including pricing negotiations • Partner with Sales to drive expansion and cross-sell opportunities • Train Grammarly customers on available tools and determine how Grammarly can support their objectives • Create customer plans based on customer goals • Conduct account reviews at scale and educate customers on Grammarly best practices and use-case trends • Drive account usage through feature adoption • Contribute to content and process improvements across the customer lifecycle • Support a customer success engine focused on adoption, value realization, and customer expansion

🎯 Requirements

• 2+ years of experience in Customer Success, Sales, Support, or Account Management • Fluent proficiency in English, written and spoken • Experience working with a large volume of customers and delivering results at scale • Proven track record of exceeding quota targets, driving revenue growth, and delivering customer satisfaction • Ability to build strong relationships, understand needs and goals, and identify creative solutions • Ability to synthesize quantitative and qualitative data and make data-driven decisions • Ability to use data to identify gaps and opportunities • Sets aggressive short- and long-term goals with a strong internal drive to achieve them • Actively contributes to voice-of-the-customer initiatives through customer feedback • Uses CRM systems to track customer activities and deliverables and manage pipeline and project revenue • Experience with Outreach and Salesforce is a plus • Understanding of subscription business models, including freemium, free trials, account expansions, and upsells • Ability to work independently with minimal guidance and proactively manage tasks and priorities across multiple projects • Ability to analyze and execute work efficiently and collaborate with cross-functional teams in fast-paced, results-driven environments

🏖️ Benefits

• Professional growth through autonomy and trust • Remote-first hybrid model • Employee resource groups and Superhuman Circles • Global, local, and team-specific celebration programs • Competitive pay • Health care benefits • Ample and defined time off • Home office setup support • Wellness stipend • Pet care stipend • Learning and development opportunities