Customer Success Specialist – German/Dutch Speaker

🔥 1 minute ago

🌐 Poland, Cyprus – Remote

🇵🇱 Poland – Remote 🇨🇾 Cyprus – Remote

💵 €24k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Proactively engage with existing customers via phone, chat and email • Build trusted relationships with a customer portfolio • Understand each customer's business, goals and financial needs • Introduce relevant features and products to help customers maximize value from Finom • Recommend appropriate plans and services based on customer needs • Identify opportunities to increase product adoption and engagement • Contact customers showing signs of churn and help retain them • Re-engage dormant customers and encourage greater use of Finom • Educate customers on new features, products and best practices • Gather customer feedback and identify opportunities to improve the customer journey • Collaborate with Product, Marketing, Sales and Operations to improve customer experience • Advocate for customers and represent their voice across the business • Drive outcomes including product adoption, engagement, retention, reduced churn, upgrades, revenue opportunities, CSAT, outreach targets and long-term relationships

🎯 Requirements

• Native German or Dutch • C1 level in English • At least 6 months of experience providing customer support through phone calls • Excellent communication and relationship-building skills • Genuine passion for helping customers succeed • Proactive mindset and confidence reaching out to customers • Strong problem-solving and consultative skills • Commercial awareness and ability to understand customer needs and recommend suitable solutions • Comfortable speaking with customers via phone, chat and email • Curious, adaptable and eager to learn • Background in fintech or the financial sector is desirable

🏖️ Benefits

• Fully remote working, giving you the flexibility to work from wherever you're most productive. • Annual salary up to 24.000 EUR gross per year • Monthly bonus based on KPI achievement • Opportunity to collaborate with colleagues from offices in Amsterdam, Cyprus, Kraków and Barcelona • Opportunities to work with cutting-edge AI and technology • Career development and progression • Collaborative, supportive and innovative culture • Opportunity to help thousands of businesses succeed while contributing directly to Finom's continued growth