Customer Care Adviser

🕒 November 4

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 9 days.
• Jobs at this company usually fill in 27 days.
• Reposted once.
• 16 open roles for a team of 16.
• No salary listed.

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Respond to customer enquiries via telephone and email in a professional, efficient and helpful manner • Take ownership of customer queries, ensuring issues are resolved within agreed timescales • Provide clear and accurate information relating to billing, metering, charges and account balances • Handle customer concerns and complaints professionally • Work towards agreed service levels, quality standards and performance targets • Maintain accurate customer account information, billing details and records • Provide invoices, statements, transaction reports and billing breakdowns when requested • Process customer payments and respond to payment-related enquiries • Investigate billing discrepancies and liaise with relevant departments to resolve issues • Manage customer move-in and move-out requests • Develop an understanding of utility billing processes, metering data and tariff calculations • Interpret consumption information and explain associated charges to customers • Assist with investigating and resolving metering or billing discrepancies • Handle enquiries in accordance with relevant procedures and compliance requirements • Support the administration of new customer accounts and site set-ups • Maintain accurate residency and customer information • Collaborate with customer service, billing, finance and operational teams • Identify recurring customer issues and suggest improvements to processes and service delivery • Contribute towards customer satisfaction, team performance and operational efficiency

🎯 Requirements

• Previous experience in an office-based administrative, operational or customer service role • Experience working in a customer-facing position within a service-led environment • Strong written and verbal communication skills • Excellent organisational and time management abilities • High attention to detail and accuracy • Confident problem-solving and decision-making skills • Good general IT skills, including Microsoft Excel, Word and Outlook • Experience working with structured processes, deadlines and performance targets • GCSE qualifications in Maths and English, or equivalent • Previous experience within the energy, utilities or related service sectors • Knowledge of utility billing, metering or account management • Experience using CRM or specialist customer management systems • Previous experience within finance, billing or commercial administration • An understanding of energy and utility markets • Experience managing competing priorities in a busy customer service environment

🏖️ Benefits

• Potential progression into senior customer service, training and management positions • Opportunity to develop specialist industry knowledge • Some flexibility in working hours may be required in the future, potentially including shift patterns or occasional weekend work, depending on operational requirements

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