Compliance Operations Lead

🔥 28 minutes ago

🌐 South Africa, United Arab Emirates (UAE), +2 more countries – Remote

🇿🇦 South Africa – Remote 🇦🇪 United Arab Emirates (UAE) – Remote 🇲🇦 Morocco – Remote 🇱🇧 Lebanon – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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RemotePass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $5.5M Series A - RemotePass on 2024-03

Consulting • Logistics • Healthcare

RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally.

📋 Description

• Be the first escalation point for complex KYB, KYC, and enhanced due diligence cases, before anything reaches the Head of Compliance. • Review and QA analyst decisions — risk ratings, evidence, disposition notes — to make sure they're complete and defensible. • Set and track team SLAs and KPIs: case aging, turnaround times, QA findings, rework rates. • Build and maintain SOPs, escalation templates, and case documentation standards as the team scales. • Manage sanctions, PEP, and adverse media escalations, including false-positive review and evidence retention. • Support transaction monitoring — spotting unusual payout patterns, rapid onboarding, or high-risk activity. • Maintain the compliance evidence register and issue/remediation tracker for audits and partner reviews. • Coordinate with Customer Success and Operations so client-facing compliance requests stay clear and commercially practical. • Report on compliance operations to the Head of Compliance and COO.

🎯 Requirements

• 5+ years in compliance operations, AML/financial crime, sanctions, or payments compliance — ideally with experience at a licensed money transmitter, payment institution, bank, PSP, fintech, card/spend platform, marketplace, or other regulated financial services environment. • Comfortable making calls on ambiguous cases: incomplete documents, unclear business activity, or elevated payment partner risk. • Able to clearly separate a documentation gap from real risk from something that needs to go straight to the Head of Compliance. • Strong written communication: case notes, escalation summaries, and partner responses that hold up under scrutiny. • Arabic fluency is a strong plus, not a requirement. • Experience managing, mentoring, or QA'ing analysts is a strong plus — not required. • CAMS or CFCS certification is a plus.

🏖️ Benefits

• Remote-First Culture: We don't just sell remote work; we live it. Enjoy the flexibility to work from anywhere. • Hyper-Growth: Be part of a company that is consistently recognized for its rapid expansion and innovation. • Inclusion Matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.