Employee Experience Life Cycle Management Specialist – MENA

🔥 10 hours ago

🌐 Egypt, Morocco, +2 more countries – Remote

🇪🇬 Egypt – Remote 🇲🇦 Morocco – Remote 🇯🇴 Jordan – Remote 🇹🇳 Tunisia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RemotePass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $5.5M Series A - RemotePass on 2024-03

Consulting • Logistics • Healthcare

RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally.

📋 Description

• Act as a primary point of contact for existing employees, responding to day-to-day HR and employment-related queries through the ticketing system. • Support employees with requests related to their employment throughout the employee lifecycle. • Manage and coordinate expense-related requests, ensuring they are reviewed and processed accurately and in line with applicable policies. • Handle document requests, ensuring employees receive the required employment and HR documentation in a timely manner. • Coordinate and process contract amendments, working closely with relevant internal teams where required. • Support contract renewals, ensuring all required actions and documentation are completed within the appropriate timelines. • Escalate medium- and high-complexity issues to appropriate internal teams, including Employee Experience, Payroll, and Legal. • Maintain professional communication with employees and ensure a smooth and positive employee experience. • Manage open tickets, ensuring timely responses, accurate prioritization, and appropriate follow-up. • Keep employee records and documentation up to date across relevant HRIS and internal systems. • Ensure employee documentation is accurate, complete, and compliant with applicable local requirements. • Support the organization and maintenance of internal documentation and knowledge resources under the guidance of the EX Manager. • Assist with day-to-day operational tasks and process execution for smooth Employee Experience team workflows. • Identify recurring employee queries and operational trends and provide input on improving processes, policies, and documentation. • Support Employee Experience team projects and initiatives. • Identify opportunities to simplify and streamline processes and improve the overall employee experience. • Collaborate with the Employee Experience team, cross-functional teams, and external stakeholders. • Take ownership of assigned tasks and cases, ensuring timely resolution and effective follow-up. • Receive ongoing mentorship and training to grow in scope and responsibility.

🎯 Requirements

• 2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management. • Experience working with at least one GCC country is highly preferred. • Familiarity with employment operations, HR processes, and employee documentation in international contexts. • Ability to read Arabic is required; Arabic communication skills are a strong advantage. • Good understanding of employee lifecycle processes and HR administration. • Strong organizational and multitasking skills, with excellent attention to detail. • Excellent written and verbal communication skills in English. • Strong problem-solving skills and the ability to manage multiple employee requests simultaneously. • Proficiency in using HRIS, ticketing systems, and other HR/collaboration tools. • Comfortable working in a fast-paced, fully remote environment and across different time zones. • A proactive, service-oriented mindset with a genuine interest in people operations and employee experience.