Senior IT Engineer – MSP

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RemotePro.ph

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

RemotePro.ph is an established IT services company rooted in the United States, boasting a decade of experience and a roster of enduring client relationships. We pride ourselves on our authenticity and continuous growth, having evolved as a cohesive team that welcomes fresh talent from the Philippines.

📋 Description

• You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you — it's to make sure the team and the environment are better because you were there. • Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms • Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents • Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely • Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations — from scoping through delivery • Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes • Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable — not more dependent • Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust • Documenting everything you touch so clearly that others can build on it without asking you a single question

🎯 Requirements

• 5+ years of IT experience, minimum 2 in an MSP or multi-client environment — you've seen enough environments to know what good looks like • Deep proficiency in Windows Server (2016–2022), Active Directory, DNS/DHCP, Group Policy, and virtualization (VMware/Hyper-V) — you don't need to look up the basics • Strong networking fundamentals — routing, switching, VLANs, firewall management (SonicWall, Fortinet, or Meraki); you can trace a problem through the stack • Solid Microsoft 365 and Azure experience (AZ-104 level or equivalent) — you know the platform well enough to administer, troubleshoot, and advise clients on it • PowerShell scripting proficiency — you write scripts that work, that others can read, and that solve real operational problems • Hands-on experience with RMM and PSA platforms (Datto, HaloPSA, NinjaRMM, or equivalent) — you know how to use your tools, not just log into them • VOIP support experience (3CX or similar) — you can configure, troubleshoot, and advise without escalating • Strong diagnostic skills — you find root causes, not just the closest available fix • Natural mentor — you make the engineers around you better without making them dependent on you • Self-directed once you understand the environment — but you ask smart questions early to get there • Honest communicator — you say what's happening clearly and on time, even when the update isn't good news • Long-term mindset — you want to grow with a company, not job-hop.

🏖️ Benefits

• Permanent Work from Home • Competitive Salary • HMO • Mental health programs thru HMO • Maternity Assistance thru HMO (female employees) • Paid Vacation Leave • Technology Allowance • Internet Allowance • Weekly Payout • Career growth and advancement