Call Centre Agent

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R23k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Answer inbound calls and make outbound follow-up calls to customers • Log every conversation accurately in the CRM so nothing gets lost • Resolve straightforward queries on the first call and escalate the rest with clear notes • Meet daily call targets without rushing people off the phone • Work alongside the wider UK team over Slack and video calls • Flag recurring customer problems to your team leader

🎯 Requirements

• Experience with phone-based customer contact in a call centre or similar setting • A clear, neutral speaking voice and strong written English • Familiarity with CRM or ticketing software • The patience to stay calm with a frustrated caller • A quiet home workspace, a reliable computer and stable fibre internet • A backup power solution for load shedding

🏖️ Benefits

• A permanent, fully remote position with a UK employer • Structured UK business hours, so your evenings stay your own • Paid training and ongoing coaching from day one • Real progression into senior agent and team leader roles