Customer Service Representative

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Handle inbound customer calls and emails promptly and professionally • Resolve orders, accounts and service queries at first contact where possible • Turn complaints into recoveries with empathy and ownership • Record interactions accurately with clear follow-up actions • Coordinate with internal teams to close out customer promises • Spot recurring issues and escalate the cause, not just the symptom • Meet response, resolution and satisfaction targets consistently • Greet customers, understand their needs, and resolve issues cleanly across phone and inbox • Keep every case updated and chase internal answers so customers do not have to • Close loops the same day wherever possible • De-escalate difficult conversations, own the fix, and follow through until resolution is confirmed

🎯 Requirements

• 2+ years' experience in customer service across phone and email • Excellent spoken and written English with a warm, professional manner • Stable fibre internet, backup power for load shedding, and a quiet home office • Confident with CRMs or helpdesks such as Zendesk, Freshdesk or similar • Proficiency with Google Workspace or Microsoft 365 • Calm, empathetic and solution-focused under pressure • Dependable availability during UK business hours with consistent follow-through

🏖️ Benefits

• Full-time remote position working for a UK-based employer • Competitive salary paid in ZAR • Long-term stable role • Supportive team environment • Direct access to founder-led business