Customer Service Agent, German-Speaking

Job not on LinkedIn

🔥 6 minutes ago

🌐 South Africa, Namibia, +3 more countries – Remote

🇿🇦 South Africa – Remote 🇳🇦 Namibia – Remote 🇰🇪 Kenya – Remote 🇷🇴 Romania – Remote 🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Handling customer enquiries and complaints via live chat — professionally, promptly, and in German • Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas • Resolving issues with empathy and efficiency, ensuring customers feel heard and helped • Representing the brand's voice accurately across every interaction • Identifying recurring issues or patterns and flagging them to the wider team • Keeping records accurate and up to date • Collaborating with internal teams where needed to resolve customer issues end-to-end

🎯 Requirements

• Native or near-native German speaker — this is a firm requirement; all customer communication is in German • Excellent written German — clear, warm, and professional; this will be assessed during the interview process • Prior experience in an ecommerce environment — you understand how online retail works and what customers expect • Some background in customer-facing communication, whether via chat, email, or phone • Calm under pressure and comfortable handling complaints or difficult interactions with professionalism • Genuinely available for on-demand scheduling — comfortable with a flexible, campaign-driven workload rather than fixed weekly hours • Able to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periods • Reliable and self-motivated — you manage your own schedule and follow through on your commitments • Comfortable working remotely and independently within a structured team environment

🏖️ Benefits

• Competitive hourly rate (discussed during the interview process) • Fully remote position — work from anywhere • Guaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periods • Flexible scheduling within each campaign window • Paid annual leave • Exposure to a fast-moving, high-growth consumer brand • Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals