Customer Onboarding Manager

5 hours ago

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Rentable

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Real Estate • Marketplace

Rentable is a leading online apartment marketplace that connects renters with an extensive inventory of available apartments nationwide. The platform enables renters to browse, filter, and tour human-verified listings, making the process of finding a suitable rental convenient and efficient. Since its inception in 2012, Rentable has grown to cover over 300 cities, providing more than seven million renters with access to accurate and credible rental information. Rentable also offers features like pet-friendly listings and rent affordability calculators, making it a trusted choice for renters across the U. S.

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• Own and lead end-to-end onboarding for new Daylight customers, from project kickoff through go-live and handoff to the CSM, ensuring a smooth, high-confidence launch. • Drive technical and operational readiness, guiding customers through data validation, configuration, integrations, and platform setup required for revenue management workflows. • Act as a senior subject matter expert on Daylight and multifamily revenue management concepts (pricing strategy, comps, occupancy/availability dynamics, constraints, seasonality, etc.). • Design, build, and refine scalable onboarding processes—templates, milestones, documentation, enablement artifacts, and customer best practices. • Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes and improve the customer experience. • Manage multiple complex implementations simultaneously, coordinating stakeholders across customer teams and Rentable functions. • Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion. • Support internal teams with Daylight expertise, including troubleshooting, playbook contribution, and internal enablement. • Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity.

🎯 Requirements

• 6+ years in SaaS onboarding/implementation, customer success, or customer-facing technical project management, ideally with complex data products. • Multifamily industry experience strongly preferred, especially revenue management, pricing, leasing/operations, or multifamily proptech. • Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones. • Ability to operate effectively in ambiguity and rapid change—comfortable creating structure where none exists. • Strong technical aptitude: able to diagnose data/configuration issues, translate technical concepts to customers, and partner efficiently with Product/Engineering. • Proven project leadership skills and experience running multiple concurrent customer implementations. • Excellent communication, stakeholder management, and documentation discipline. • Experience with Salesforce, Asana (or similar PM tools), and data-driven workflows. • Bachelor’s degree or equivalent professional experience.

🏖️ Benefits

• 100% remote workplace • Competitive Compensation • Flexible Vacation Policy • Medical, Dental, and Vision Insurance • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program • 401k Program • No A**hole policy