Senior Software Engineer, SRE

April 11

Replicant

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The Leader in Contact Center Automation.

Artificial Intelligence • Telephony • Machine Learning • Conversational AI • TTS

51 - 200

Description

• Design, develop, and maintain distributed multi-tenant backend services, APIs, and libraries • Build software to monitor on-prem or cloud-hosted software and infrastructure operations and detect outages/issues in network or server environments; identify, analyze and resolve system availability, reliability, and performance issues • Write and review architectural design documents describing complex platform changes • Serve as a technical resource and expert across teams on industry standards and best practices to solve complex problems • Improve and lead the adoption of Replicant’s technical standards across teams • Mentor, coach, and lead fellow team members and other engineers across the organization

Requirements

• Experience working with web services, distributed systems, and data storage systems • Ability to write and read code in an object-oriented programming language • Interest and ability to learn other programming and scripting languages • Excellent verbal and written communication skills and a vivid imagination • Passionate about engineering and team culture • Keen eye for and experience with building understandable, testable and scalable systems • Flexibility to learn and work across our team’s entire tech stack • Independent thinker and like to own and solve complex problems • Interest in exploring the nuance and aesthetic of conversations

Benefits

• Exciting opportunity to work with cutting-edge AI technology • Impactful role in transforming customer service using Large Language Models (LLMs) • Opportunity to work with a team of great technologists and strong go-to-market leaders • Rapid company growth and revenue increase • Named a top enterprise AI company by The Information • Opportunity to work with Fortune 500 customers • Chance to work with a core stack that includes TypeScript/NodeJS and Python in Kubernetes on GCP